privacy policy deepcalls

DeepCalls, based in Amsterdam, is responsible for the processing of personal data as described in this privacy statement.

Contact details

DeepCalls
Website: https://deepcalls.io
E-mail: lara@deepcalls.io

Personal data we process

Through our website, we only process personal data that you provide to us yourself, for example when you fill in a contact form, schedule an appointment or sign up for the newsletter. These include:

• First name and surname

• Email address

Basis for processing

DeepCalls only processes personal data where this is permitted under the General Data Protection Regulation (AVG). Depending on the situation, we do so on the basis of:

• Permission, e.g. when subscribing to our newsletter

• Execution of an agreement, such as when we contact you as part of our services

• Legitimate interest, e.g. in order to perform our services

Purposes of processing

We use your personal data exclusively for:

• Sending newsletters or information about our services

• Contacting us when necessary for the performance of our services

Retention periods

We do not retain personal data for longer than necessary for the purposes for which it was collected. In doing so, we apply the following time limits:

• Contact details (name and e-mail address): maximum 12 months after the last contact moment

• Data for mystery calls (such as a test subject's name, address or date of birth): used only for the execution of the call and removed immediately after completion

• Reports and anonymous findings: maximum 2 years, exclusively for quality control, internal analyses and follow-up assignments (do not contain personal data)

• Newsletter details (e-mail address): kept as long as you are registered; you can unsubscribe at any time via the unsubscribe link or by sending a request to lara@deepcalls.io

After these deadlines, data will be deleted or anonymised.

Processing mystery calls

To conduct mystery calls, a client may provide limited personal data, such as name, address or date of birth. These data are only used to perform the test realistically and are removed immediately after the call is completed. Reports contain only anonymised findings and never names or directly reducible personal data. All processing takes place in accordance with the AVG and, if relevant, on the basis of a processing agreement with the client.

Sharing with third parties

DeepCalls does not sell your data and only provides it if necessary for the performance of an agreement or to comply with a legal obligation. We use an external party to send and manage our newsletter. This party only has access to the data needed to perform this service. We conclude processing agreements with all processors to ensure the confidentiality and security of personal data.

Cookies

Our website uses only technical and functional cookies and analytical cookies that do not invade your privacy. These cookies ensure that the website functions correctly and remember your preferences. You can disable cookies via your browser settings and also delete previously stored cookies there.

Your rights

You have the right to access, correct or delete your personal data. You can also withdraw your consent or object to the processing of your data by DeepCalls. In addition, you have the right to data portability. You can send a request to lara@deepcalls.io. We may ask for a copy of your identity document for verification purposes; always make your passport photo, MRZ, passport number and BSN illegible. We will respond to your request within four weeks.

In addition, you can file a complaint with the Personal Data Authority at https://autoriteitpersoonsgegevens.nl.

Security

DeepCalls takes appropriate measures to protect personal data against misuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration. If you have the impression that your data is not properly secured or there are indications of abuse, please contact us at lara@deepcalls.io.