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MYSTERY CALLS
We conduct realistic phone tests that expose where sensitive information is shared and procedures are lacking, allowing you to make targeted improvements and reduce future risks.
Training & advice
Targeted training and follow-up based on test results. Employees learn to recognise social engineering and handle personal data according to the AVG.
awareness campaigns
Structural campaigns to raise awareness within the organisation. From posters to microlearnings and internal challenges - aimed at lasting behavioural change.
Organisations we worked with
The three building blocks of resilience
Strong security is not only about technology, but also about people, process and organisation. Together, these three building blocks determine how resilient your organisation really is against social engineering and data leaks.
Man
Test how employees deal with telephone social engineering: do they recognise manipulation, remain alert under pressure and take appropriate steps to protect sensitive information.
Process
Test whether internal procedures around identification, verification and data sharing are actually followed in practice - and find out where they fall short or can be misused in telephone social engineering.
Organisation
Make your organisation sustainably resilient against telephone social engineering by aligning policies, processes and awareness. This will ensure compliance with the AVG, strengthen your data security and minimise incident risks.
How well do your employees recognise deception?
Just one phone call can lead to a data breach. Test how well your organisation is protected against human error and AVG risks.
Frequently asked questions
Below you will find answers to the most frequently asked questions. Is your question not among them? Feel free to contact with us.
DeepCalls conducts all mystery calls within the framework of the GDPR. We never more personal data than strictly necessary and process all findings anonymous and confidential. No unauthorised recordings are made and all data is stored and processed securely.
All the information we collect during a test is used exclusively for reporting. Data are not shared with third parties, recorded anonymously and securely deleted after completion of the project. Confidentiality is always paramount at DeepCalls.
We determine this together. Typically, we perform 4 to 10 calls per assessment, with the option to run the programme 4 or 6 times a year, or to scale up to larger call volumes for broader insight.
Costs depend on the number of calls, the complexity of the scenarios and any follow-up services such as training or consultancy. During a no-obligation introductory meeting, you will receive a clear, tailor-made offer..
You usually receive the report within 5 working days after the last mystery call. This contains summaries of the calls, concrete findings, areas for improvement and recommendations.
Yes. In addition to voice-phishing simulations, we provide targeted training, awareness sessions, and advisory support to strengthen employees’ understanding of social engineering and to help design GDPR-proof processes. This way, we work together towards a structurally resilient organisation.