Process analysis
An assessment shows what happens. A process analysis shows why. DeepCalls maps where policy and practice diverge, and what you can change. As part of your voice phishing or account takeover assessment, or on its own based on your procedures.
- With an assessment or on its own
- Delivered in the report
- Concrete recommendations
Why
From finding to cause
An assessment shows where a call went differently from what the procedure intends. If you only look at the outcome, it is tempting to reach for extra training or a stricter instruction.
The cause may also lie in the process itself. A process analysis makes it visible, so you improve where it has an effect.
On paper, a procedure often looks good. Only when you call do you see what happens in practice.
Lara Hemstede
founder DeepCalls
We test the process, not the people.
What we analyse
Verification, escalation and authorisation
Based on the assessment results, or without an assessment based on your procedures, DeepCalls analyses where the vulnerability lies structurally:
The result
A concrete picture, and what you can change
You receive the process analysis as part of the report. Without test calls, DeepCalls reviews your procedures against our practical experience.
An overview of where policy and practice diverge
Recommendations you can act on straight away
Where the process alone is not enough, the analysis links to the overview of technical measures
Who it is for
For organisations that want to know why
- Organisations that commission a voice phishing or account takeover assessment
- CISOs who need to translate findings into policy and procedures
- Organisations with an outsourced service desk, or with local IT alongside a central service desk
- Organisations that fall under the Cyberbeveiligingswet (the Dutch Cybersecurity Act), where the board bears ultimate responsibility for cyber risk management
- Organisations that first want their procedures reviewed, without test calls
Frequently asked questions
Can I purchase a process analysis on its own?
What is the difference from the findings per call?
Do you assess individual employees?
What do we do with the outcome?
Introductory call
Do you want to know why it happens?
In an introductory call, we discuss your situation and whether a process analysis is a good fit.
Book an intro call